Another day, another bug. This one has to do with VMTools status showing “Not running (Not installed)” for my Call Manager running 11.5.1.14900-11 following the ESXi hypervisor upgrade to version 6.0.0U3. Attempting to update the VMTools wuth “utils vmtools refresh” command in CLI results in the following error:
Starting VMware Tools upgrade ...
Uninstalling VMware Tools 10.0.6-3560309 ...
Execution of uninstall phase failed
Rebooting the VM and restarting the process did not help. Upon contacting Cisco TAC, it was evident that we are hitting CSCvb67807 bug. There is no workaround to this, so you need to contact Cisco TAC who has root access to the system to perform manual uninstall and reinstall of VMware Tools.