Cisco Unity Connection: “Failed to Send Message”

I took a long break from blogging, not because there’s nothing to blog about, but because I’ve been tremendously busy at work. Since my last post, I have moved the blog to another hosting provider (which by the way wasn’t a big deal: getting a new account, spinning a new WordPress instance and restoring posts and media from backups is super-easy these days), attended a Cisco Live! conference in San Diego (awesome experience), and migrated about half a dozen of telephony systems to Cisco Unified Communications Manager clusters (with voicemail, Jabber and all nine yards). Oh, and I have replaced my daily workhorse (a Dell Latitude for, well, another Dell Latitude).

Returning back to the topic of this post, I got frustrated trying to upload a WAV file with a greeting to a system call handler in Unity Connection, as Java was giving me the ambiguous “Failed to Send Message” error. The frustrating part was that I have already dealt with the issue a while ago, but the problem resurfaced with the new laptop of mine and I couldn’t remember what the fix was. You can obviously Google the error message and get a couple of links to posts on, but some of the info was not applicable for Unity Connection 10.5 that I was using. So for anyone out there who is looking for a definite solution, here it is.

To start, the issue is definitely JRE-related. After clicking about half a dozen of “Accept” Java security prompts and finally managing to launch the embedded Java applet in the Unity Connection greeting administration page, the “Failed to Send Message” appears after uploading WAV file and hitting the “Save” button.

First, figure out which JRE version is being used in the web page. To do that, open the task manager as you have the Greeting page with a Java applet opened. In the list of running processes locate the JRE process, right-click on it and select “Open File Location”:


Next, launch the notepad as Administrator and open the java.policy file located under ..\lib\security\ folder and append the following lines anywhere between the “grant {” and “};” to add the required permissions:

permission "", "connect,resolve";
// where is the IP Address of your Cisco Unity Connection server
// and 443 is the default HTTPS port (for BE6K you would want to use 8443 instead).
// If you have multiple nodes, add each one in the same list
// It may also help to add the FQDN or the hostname of your Unity Connection, if you open the admin page by using either of the two:
permission "", "connect,resolve";
// where is the FQDN of your Cisco Unity Connection server

Close the file, saving changes, re-launch the web browser and try again. It should work this time.


I have been working in the Unified Communication space for about a decade, with the most recent years devoting my attention almost exclusively to Cisco technologies. These include Cisco Unified Communications Manager (CallManager), WebEx Meetings Server (CWMS), Cisco Jabber, Cisco TelePresence, and Cisco IronPort Email Security Appliances (ESA).

Leave a Reply

Your email address will not be published. Required fields are marked *