CUC Backups May Fail After Unity Upgrade to 10.5(1)

I was troubleshooting a weird issue with Cisco Unity Connection 10.5(1): after the upgrade from version 9.1 the backups started to fail. The message was: “ERROR: Backup failed due to an interruption during file copy to backup media, Backup Completed…” What was odd about this issue is that the actual files were written to the SFTP server just fine and all backup jobs showed successful results for individual components that have been backed up:


The fix? Remove older (9.x) CUC backup files from your SFTP server and try backup up CUC again.

4 thoughts to “CUC Backups May Fail After Unity Upgrade to 10.5(1)”

  1. I was experiencing the same trouble attempting to back up UCXN 10.5.2 to Solarwinds SFTP server. Your suggested fix did the trick. Thank you!

  2. Thanks for the info! You are right: old backups do screw up the Restore. If you remove old ones, you can continue with the restore.

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